FAQ

These answers cover the questions customers most commonly ask when shopping with alaninulilac.

Where do I find tracking information?

Tracking details are sent to the checkout email address once the order has been processed and dispatched.

Which destinations can the store ship to?

The store is currently configured to ship to: US.

Can I request an address change after ordering?

Possibly, if fulfillment has not already started. Contact us quickly after purchase so we can review what is still possible.

What should I do if something arrives damaged?

Please contact us with your order number and photos of the product and packaging so we can review the issue.

How are returns reviewed?

Return requests are usually reviewed within 30 days of delivery, and approved returns generally must be unused and in original packaging. Open consumable items are usually excluded.

Which payment methods are accepted?

Any payment options displayed during checkout may be used, subject to location and device availability.

How can I reach the store directly?

You can email support@alaninulilac.shop, call 512-949-5267, or write to 170 Brookstone Crst, Newnan, Georgia, 30265, United States.